CALL CLARITY RETURNS PROCEDURE

No goods will be accepted for returnunless you have followed the required steps stated below are taken. Any randompackage sent to our headquarters without authorization will not be accepted.

• The first step is to contact Call Clarity by email or phone with an outline of the problem. Our email address is support@callclarity.net
• You will then be instructed by one of our technical support experts with some simple steps to rectify the problem.
• If there are still difficulties and our technical support expert judges that there is an unsolvable issue, you will be given instructions to return the product to our main offices.

CALL CLARITY CONDITIONSFOR PROCESSING RETURNS

• All content from the original sale i.e. cables, manuals, disks, CD's, free software or any other additional items must also be included with the return and in their original state.
• Any goods returned for credit or replacement must be in original product packaging in a high-standard condition. No additional writing, graffiti or stickers on the manufacturer's box and inside contents packed securely inside the packaging.
• In all cases an additional note must be inside the parcel with instructions from our technical staff. Also required are your contact information and a detailed description of the fault. Where the returning goods are arranged to go, it is still the responsibility of the customer to ensure that the goods are securely packaged and with the destination address clearly labelled on the outside of the outer box.
• Returned products must be properly packaged to prevent damage during transit travel with user details clearly marked on the outside of the package. Call Clarity does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. Until your return is delivered and signed by ourselves all goods remain your responsibility.
• We strongly recommend that you sent your package by recorded delivery. This is for your own personal security as most postal or courier services maintain sufficient insurance to cover the value of the goods. The cost of the return is fully borne by the end user and the courier under the Dead-On-Arrival unit terms.
• On receipt of the package the product will be tested against the stated fault. If the product is found to be in full working order it will be returned to the end user. Call Clarity reserve the right to charge 50% of the equipment cost for testing and handling of the goods.
• Your right to cancel does not extend to business customers or goods that are collected from Call Clarity. You have the right to return goods collected from us within 14 days, returns are subject to a 15% handling charge. With the exception of faulty items, which are subject to a full refund or exchange.
• For products beyond the 12 month warranty period, Call Clarity may accept faulty units for repair but the full cost of repairs, handling and postage is to be the service provider/end user's responsibility.
• Refunds will not be given for goods that appear to be not faulty or where the operator is not able to use the product properly. Upon purchase you are expected to ensure that the product is suitable for your requirements and that you have the skills to install and use the product.
• Where a product is out of warranty, then we may choose to offer a repair service.
• This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection or that has been subject to repair or alteration not authorised or undertaken by Call Clarity staff.
• Any refund or replacement is entirely at the discretion of Call Clarity. If you would like to request a return please go to our contact page on our website for details.

This document supersedes all previous versions of the CallClarity Returns Policy. These conditions may change.